Who I am
Essential services crucial for Information Technology
01
Experience
4+ years of being a service technician at London Drugs, with this I utilised problem-solving and judgement skills in troubleshooting, diagnosing and repairing complex hardware/software issues. I also communicate very well with customers making sure they are well versed in their device. I also collaborate very with team members any time that is necessary.
02
Aspirations
My goals for my future employment are ideally to become a system administrator, to find a team that I work really well with, I would love to be able to help people with their technology in any way I can. Finally, I hope that wherever I end up, I am able to have a family and be able to have a fantastic work/life balance, and to enjoy every aspect of my life.
03
Education
WISE Level 1 & 2
COMPTIA A+
Apple: AMCT
Apple: ACIT
Diploma in Computer Information Systems
04
Fun Facts
I am an avid android fan, Google products are all over my house. I really enjoy teaching people about the complexities of their devices, and have always loved to tinker with devices that I am unfamiliar with to gain better knowledge of them.
05
About Me
I’ve been interested in Information technology since I was 13 when I took a class in high school. With this love I have started to dabble in micro-soldering, creating a mini PC and self-hosting a multitude of servers in my spare time.
5+ Years of Experience in Industry
I’m a User Help Desk Support person
Practical Computer Information Systems Diploma holder from KPU with expertise in meeting deadlines, troubleshooting, and networking. Proficient in various operating systems, scripting, protocols, and app/website development using the SDLC model. Seeking to apply these skills in a dynamic IT role.
200+
Happy Customers
1000+
Devices Repaired
Projects
Explore some of my best portfolio
Kwantlen Clothing Project
Guides to what technology international students will be expected to use (Video inserted)
AASP Installer Script
Active Directory School Project
Ntours Website School Project
Testimonials
Words from happy customers
Ben K.
Jacob wrote a service guide and lead our service techs on a meeting for ASUS in warranty services
Donna R.
I am writing to let you know how pleasant and helpful Jacob was when he was assisting me with my apple phone issues. He was knowledgeable and explained the issues clearly while acting very professional. I was very pleased with the service I received.
Anonymous
I wanted to thank Jacob for providing such great service for a very difficult customer. Jacob was calm and professional